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Postbank to close 230 branches, affecting 1,000 jobs

Caspar Frey by Caspar Frey
August 14, 2024
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Postbank, a Deutsche Bank subsidiary, is set to close 230 branches by mid-2026, resulting in the loss of around 1,000 jobs. The closures are part of a shift towards digital banking and a reduction in physical locations.

Postbank to close 230 branches, affecting 1,000 jobs
A branch office of Postbank

Major branch closures across Germany

Postbank will significantly reduce its branch network, closing approximately 230 locations by mid-2026, and potentially cutting around 1,000 jobs. The decision reflects the growing trend of customers managing their banking online rather than in person. The financial institution has identified 97 branches that will either be closed or are already in the process of closing, Merkur reports.

The number of Postbank branches will be reduced from 550 to 320. Of the remaining locations, 200 will continue to offer postal services, while 120 will operate solely as bank branches. “We have ensured that we remain well-represented in both urban areas and more rural locations,” said Dominik Hennen, Head of Personal Banking, in June. “While it won’t be possible everywhere, we’ve made sure to cover the area as effectively as possible.”

Locations affected by the branch closures

In Munich, Postbank plans to close six branches, including those at:

  • Am Harras 2
  • Meistersingerstraße 77
  • Winthirstraße 4-6
  • Partnachstraße 6
  • Goetheplatz 1
  • Bahnhofplatz 1

Branches in Haar, Königsbrunn, and Landsberg are also set to close. In Hamburg, nine out of 19 branches will be shut by the end of 2026, with five others being converted into advisory branches. In Berlin and Brandenburg, almost half of the 55 branches will close.

Düsseldorf will see three of its six branches closed. Some cities, like Grevenbroich, will see a complete withdrawal, forcing customers to travel ten kilometers to Neuss or Mönchengladbach. Residents of Solingen will need to visit Remscheid or Leverkusen. Smaller towns such as Dingolfing, Plattling, and Kamp-Lintfort will also lose their Postbank branches.

New focus on advisory centers and digital services

To mitigate the impact of branch closures, Deutsche Bank plans to introduce regional advisory centers. These centers will offer customers financial advice via phone or video calls, even outside regular branch hours and on Saturdays. “Postbank will evolve into a Mobile-First Bank, providing all products and services conveniently through mobile phones and tablets, while offering personal consultations through an adjusted branch network,” said a Postbank spokesperson.

Lars Stoy, Head of Private Banking Germany at Deutsche Bank, explained, “We want to significantly change Postbank’s market presence, moving away from a branch-based model to one where customers can choose their preferred service channels.”

Streamlining mortgage financing operations

Deutsche Bank is also restructuring its mortgage financing operations. Stoy noted, “Over the years, Deutsche Bank has acquired various units, resulting in a relatively complex mortgage financing setup compared to other banks, with three processes, different employee groups, and processing models. We are now consolidating this.”

Tags: close branchesPostbank

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